Connect a USB Headset
When you use USB headsets with your phone, keep in mind:
• You can use only one headset at a time. The most-recently connected headset is the active headset.
• If you are on an active call and unplug a USB headset, the audio path does not change automatically.
You need to press the Speakerphone button or pick up the handset.
Procedure
Plug the USB headset plug into the USB port on the phone.
E-Hookswitch Headset
Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your
phone headset jack. After installing the headset, your administrator enables it on the phone web page.
The Cisco IP Phone 6851, 6861, and 6871 Multiplatform Phones support Electronic Hookswitch headsets.
The Cisco IP Phone 6821 and 6841 Multiplatform Phones don't support these headsets.
Swap Headsets While on a Call
You can connect an analog headset and a USB headset simultaneously to your phone. However,you can use
only one headset at a time.
When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing
the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset
is selected as the preferred audio device in the following priority order:
• When you connect a USB headset and an analog headset to the phone, you can make your USB headset
the preferred audio device.
• When you connect only an analog headset to the phone, you make your analog headset the preferred
audio device.
Procedure
Step 1 Before you make or answer a call, press Headset.
Step 2 (Optional) If you place a call, dial the number.
Cisco 6800 Series Key Expansion Module Setup Overview
The Cisco IP Phone 6800 Key Expansion Module add extra programmable buttons to the phone. The
programmable buttons can be set up as speed-dial buttons, or phone feature buttons.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
185
Accessories
Connect a USB Headset
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