Procedure
Step 1 Press Applications .
Step 2 Select Status > Product Information.
You can view the following information:
Product name— Name that represents the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Software version—Version number of the Cisco IP Phone firmware.
Configuration version—Version number of the Cisco IP Phone configuration. This information shows when
your administrator has enabled it.
Hardware version—Version number of the Cisco IP Phone hardware.
VID—Version ID of the Cisco IP Phone.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.
Step 3 Press Back to return to the Applications screen.
View the Customization State on the Phone
After the RC download from the EDOS server completes, you can view the customization state of a phone
on the screen.
Here are the descriptions of the remote customization states:
• Open—The phone has booted for the first time and is not configured.
• Aborted—Remote Customization is aborted due to other provisioning, for example, DHCP options.
• Pending—The phone can not download the profile from the EDOS server.
• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision
configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.
• Unavailable—Remote customization has stopped because the EDOS server responded with an empty
provisioning file and the HTTP response was 200 OK.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
52
Your Phone
View the Customization State on the Phone
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