Cisco IP DECT 6800 Series User Manual

Handset Won't Stay On
Problem
The handset won't stay powered on when not in the charging cradle. When in the charging cradle, the handset
turns on.
Solution
Check:
• Does the handset have a battery installed? You can use the handset in the cradle with no battery, but it
needs the battery as soon as you remove it from the cradle.
• If the handset is new, has the plastic tab over the battery contacts been removed?
• Have you tried to use the handset with a charged battery from another handset?
Handset Doesn't Ring
Problem
The phone can receive calls but no ringtone is heard.
Cause
The phone may be in silent mode and the silent mode icon is displayed in the screen header.
Solution
• Increase the volume from the Settings menu.
• Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.
Handset Doesn't Respond to Key Presses
Problem
Nothing happens when you press a key on the handset.
Cause
The keypad is probably locked.
Solution
Press and hold the star (*) key for 2 seconds to unlock the keypad.
Cisco IP DECT 6800 Series User Guide
92
Troubleshooting
Handset Won't Stay On

Cisco IP DECT 6800 Series Specifications

General

Brand	Cisco
Model	IP DECT 6800 Series
Category	Handsets
Language	English