Troubleshooting Guide 699
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
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Action Yes No
1 Locate the cause of the problem using the Pitch
Configuration Chart.
a
Launch the Tool Box, and click
Chart Print
on the
Diagnosis
tab.
b
Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
c
Compare the pitch of the color spots on your
output with that on the Pitch Configuration
Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the
action
corresponding
to the location
of the problem:
• PHD unit - 2
•Fuser -
Contact Dell
and replace
the fuser.
• Main unit of
the printer -
Contact Dell.
Contact Dell.
2 Replace the PHD unit if you have a spare unit.
a
Replace the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
b
After you replace the PHD unit, click
Chart
Print
on the
Diagnosis
tab.
c
Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is
complete.
Contact Dell.
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