ER5000 —
204
Troubleshooting
Installation
Installing the ER5000 USB Device Driver Manually (Windows 7)
Windows 8 users: You may need to disable Driver
Signature Enforcement to install the ER5000 driver. We have provided
step-by-step instructions for this task in Appendix A: Setting up the
ERTune™ Program on Windows 8 PCs.
Some operating system congurations require that device drivers
be installed manually. If the ER5000DR driver does not install
automatically, follow these steps:
1. Check that the ER5000 is powered up and that both
ends of the USB cable are connected. Refer to Step 5
and Step 8 of the Getting Started section for wiring
the ER5000 and connecting the USB cable.
2. From the PC desktop, select:
Start -> Control Panel -> Hardware and Sound -> Device Manager.
3. Locate the ER5000 USB Serial Port in the list of devices.
4. Double-click the listing. The Properties window opens.
5. Click the Driver tab.
6. Click the Update Driver button.
7. Click the Browse my computer for driver software button.
8. Enter “C:\Program Files (x86)\Emerson\ERTune” in the
Search for driver software in this location: eld
OR
Click the Browse... button and navigate to the
C: -> Program Files (x86) -> Emerson -> ERTune
folder and click OK.
9. Click the Next button.
NOTENOTE
CAUTIONCAUTION
WARNINGWARNING
If your security settings caution against installing the
driver, click to allow installation.
10. Installation will begin. When installation is complete, note
the COM Port number for the ER5000 USB Serial Port.
11. Open the ERTune™ program. If the Comm Error window
opens, check that the COM Port matches the listing in the
Device Manager. If it does not, select the correct port from
the drop-down list. The program should open.
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