52 System Maintenance
Clean the Printhead
The printhead does not require routine cleaning, however debris can get stuck on the printhead
edge and cause horizontal lines in the printed image.
Use the a cleaning swab to clean the printhead.
Clean the edge of the printhead in the following situations:
There are unprinted lines on the finished card. This usually indicates dirt or contaminants on
the printhead.
The printhead is touched accidentally. Oils from hands can affect print quality and damage
the printhead.
A ribbon break caused part of the ribbon to stick to the printhead or printhead cover.
The printhead has been replaced.
Do the following to clean the edge of the printhead:
1. Power off the printer.
2. Unlock the printer and open the printer cover.
3. Open and remove a cleaning swab from its package.
4. Retract the printhead protective cover using side handles. Hold in the retracted position
while cleaning.
Cleaning swab
Side handle
Printhead
edge