The Text or Image Scanned from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Solutions
Place originals on the scanner glass.
Select
, and then select How To > Place Originals > Scanner glass. Select Finish to close the
animation screen.
& “Placing Originals on the Scanner Glass” on page 33
Cannot Select Paper Type or Paper Source in Printer Driver
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 79
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 81
An Error Code is Displayed on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention. If a code is
displayed, follow the solutions below to solve the problem.
Code Situation Solutions
E-01 A printer error has occurred. Open the inner cover and the scanner unit, and then remove any
paper or protective material inside the printer. Turn the power o and
on again.
E-02 A scanner error has occurred. Turn the power o and on again.
E-13 The Ink Pad has reached the end of
its service life. Please contact Epson
Support.
The ink pad* needs to be replaced. Contact Epson or an authorised
Epson service provider to replace the ink pad. It is not a user-
serviceable part.
If the ink pad has reached the end of its service life, you can no longer
perform cleaning. Printing can be performed but the quality of the
printouts cannot be guaranteed.
Solving Problems
>
An Error Code is Displayed on the LCD Screen
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