Where To Get Help
Technical Support Web
Site
Epson's Technical Support Web Site provides help
with problems that cannot be solved using the
troubleshooting information in your product
documentation. If you have a Web browser and can
connect to the Internet, access the site at:
https://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other
downloadables, access the site at:
https://www.epson.com
Then, select the support section of your local Epson
Web site.
Contacting Epson
Support
Before Contacting Epson
If your Epson product is not operating properly and
you cannot solve the problem using the
troubleshooting information in your product
documentation, contact Epson support services for
assistance. If Epson support for your area is not listed
below, contact the dealer where you purchased your
product.
Epson support will be able to help you much more
quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of
the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in
the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications
you normally use with your product
Help for Users in North America
Visit https://www.epson.com/support (U.S.) or http://
www.epson.ca/support (Canada) and search for your
product to download software and utilities, view
manuals, get FAQs and troubleshooting advice, or
contact Epson.
Epson provides technical support and information on
the installation, configuration, and operation of
professional printing products through the Epson
Preferred Limited Warranty Plan. Dial (888)
377-6611, 6 AM to 6 PM, Pacific Time, Monday
through Friday. Days and hours of support are subject
to change without notice. Before you call, make sure
you have your printer serial number and proof of
purchase.
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
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