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Troubleshooting
Print settings cannot be retrieved from Dashboard
Check the following.
・Did you register the EMX file downloaded from Dashboard to the printer?
In Dashboard, you can only import print information of media types for media settings that were registered to the
printer. Simply downloading an EMX file does not import it to a RIP.
"Registering Media Settings (EMX File)"
・Did you register an EMX file to a printer or RIP while the RIP was running?
If you register an EMX file in Dashboard while the RIP is running, the information may not reflect properly. When
downloading or registering an EMX file, close the RIP and restart it after completing the registration.
・Are you accessing a single printer from multiple computers that have installed Dashboard?
If you install Dashboard separately in multiple computers and register the same printer, operations may not work
properly. If a printer is shared for multiple computers, it is recommended to install Dashboard only on a single
computer. To register media or check the status from other computers, please use Dashboard through remote access.
Remote access is possible with the following steps.
Start your browser on the computer in which you want to access Dashboard remotely.
Enter the following in the address bar.
http://(Computer name or IP address of the computer in which Dashboard is installed):30561
The scheduled print end time does not match (Windows)
If the scheduled print end time does not match, configure the settings below for the communication driver
Open the Start menu, go to [Devices and Printers], right-click the corresponding printer and select [Printer
properties].
In the [Advanced] tab, select [Print directly to the printer] as the spool method.
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