Troubleshooting
2001989-351A ApexPro™ 5-15
Verify connectivity
Verify the connectivity between the ApexPro Telemetry System and the Receiver
Subsystem by completing one of the following procedures:
Ping the receiver system on page 5-15 or
Check the ApexPro log file on page 5-16.
NOTE
Using the log file to verifying connectivity will result in approximately 10
seconds of unmonitored activity.
Ping the receiver system
To verify connectivity by pinging the Receiver System, complete the appropriate
procedure below for your configuration. Follow all procedures sequentially to the end
of the section for either the ApexPro application residing on a CIC on page 5-15 or for
an ApexPro application residing on an ATS on page 5-16.
ApexPro application residing on a CIC
1. Query the IP address of the receiver by connecting a PC to the receiver Async
Comm (asynchronous serial communication) port, using a 9-pin serial cable.
NOTE
The procedure to query the receiver via the serial port is described in
Chapter 3. Use the gip command to get the receiver IP address.
2. At the CIC with ApexPro that is connected to the Receiver System, click Setup
CIC.
3. Select the Service Password tab.
4. Type the service password mms_com and press Enter to open a command
prompt.
5. Type ping 119.X.X.X (where 119.X.X.X is the Receiver System IP address) and
press Enter.
6. Verify that the reply reads similar to the example. Again, 119.X.X.X in the
example below refers to the Receiver System IP address obtained in step 5 above.
Pinging 119.X.X.X with 32 bytes of data:
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL
255
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL
255
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL
255
If time out message appears, refer to Troubleshooting on page 5-1.
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