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18 Warranty
18.1 The Grant Solar Thermal
System Warranty
Dear Customer
You are now the proud owner of a
Grant Solar Thermal System from Grant
Engineering (UK) Limited that has been
designed to give years of reliable,
trouble free operation. Grant
Engineering (UK) Ltd. Guarantees the
manufacture of the system, including all
electrical and mechanical components,
for a period of twelve months from the
date of purchase, provided that the
system is installed in full accordance
with the installation instructions
provided. This will be extended to a
period of five years if the system is
registered with Grant UK within thirty
days of installation and it is serviced at
twelve month intervals. See Terms and
Conditions below.
Important
Please register your Grant Solar
Thermal system with Grant UK within
thirty days of installation, as follows:
Either
a) visit www.grantuk.com and follow
the links to the ‘Householder Zone’, or
b) go to www.grantuk.com/
solarthermalregistration.aspx,
where you can register your Solar
Thermal system for a further four years
warranty (giving five years from the date
of purchase). This does not affect your
statutory rights.
Breakdown during the
Manufacturer’s Warranty
If your Grant Solar Thermal System
should fail within the first five years of
the date of purchase you must contact
Grant Engineering (UK) Limited, who will
arrange for the repair under the terms
of their Warranty, providing that the
system has been correctly installed and
commissioned, serviced (if older than
twelve months) and the fault is not due
to misuse, or the failure of any system
components not supplied by Grant UK
(e.g. pipework, hot water cylinder, etc.),
or the incorrect setting of the system
controls. This extended five year
warranty only applies if the system is
registered with Grant UK within thirty
days of installation.
In the first Instance:
Contact your installer to ensure that the
fault does not lie with any part of the
installation or any other components
not supplied as part of the Grant Solar
Thermal System, or any incorrect
setting of the system controls.
If a Fault is Found:
Ask your installer to contact Grant
Engineering (UK) Limited Service
Department on 01380 736920 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first five years no charge for
parts or labour will be made providing
that the Solar Thermal System has been
installed and commissioned correctly in
accordance with the manufacturer’s
instructions, serviced at twelve month
intervals and the system was registered
with Grant UK within thirty days of
installation. Proof of ‘purchase’ date
must be provided upon request.
Chargeable Repairs:
A charge will be made if the cause
of the breakdown is due to any of
the following:
• Faults caused by the plumbing
or heating system, external
electrics or any external
components.
• The Grant Solar Thermal System
has not been commissioned, or
serviced, in accordance with the
Installation & User manual
supplied with the system.
• The system has been installed
for over five years.
Remember before you contact
Grant:
Please register the Solar Thermal
System with Grant Engineering UK Ltd
within thirty days of installation.
Terms of Manufacturer’s Guarantee
1. The Grant Solar Thermal System
guarantee starts from the date of
purchase.
2. All electrical and mechanical
components supplied with the
Grant solar Thermal System
(including the system circulating
pump) are guaranteed for a period
of five years. The Grant Warranty
does not cover any ‘mixed’ systems
– i.e. where the collectors, pump
station, solar fluid or controller(s)
were not supplied by Grant
Engineering UK Ltd.
3. This guarantee does not cover
breakdowns caused by incorrect
installation, neglect, misuse,
accident or failure to operate the
system in accordance with the
Installation and User Instructions
provided.
4. The Solar Thermal System is
registered with Grant Engineering
UK Ltd within thirty days of
installation. Failure to do so does
not affect your statutory rights.
5. The Grant Solar Thermal System
must be installed by a competent
installer and in full accordance with
the relevant Codes of Practice,
Regulations and Legislation in force
at the time of installation.
6. The Grant Solar Thermal System
components must not have been
modified or tampered with.
7. The installation must be serviced
every twelve months as per the
Installation & User Instructions
provided. Receipts should be kept
as proof.
8. All claims under this guarantee
must be made to Grant Engineering
(UK) Ltd prior to any work being
undertaken. Proof of purchase and
date of installation must be
provided on request. Invoices for
call out/repair work by any third
party will not be accepted unless
previously authorised by Grant
Engineering (UK) Ltd.
9. This guarantee is transferable
providing the installation is serviced
prior to the dwelling’s new owners
taking up residence. Grant
Engineering (UK) Ltd must be
informed of the new owner’s details.
10. Grant Engineering (UK) Ltd will
endeavour to provide prompt
service in the unlikely event of a
problem occurring, but cannot be
held responsible for any
consequence of delay however
caused.
11. This guarantee applies to Grant
Solar Thermal Systems installed on
the UK mainland, Isle of Man and
Channel Islands only. Provision of
in-warranty cover elsewhere in the
UK is subject to agreement with
Grant Engineering (UK) Ltd.
Warranty
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