Hisense 32A5KQ User Manual

Troubleshooting
FAQ
In this section you will find the answers to the most frequently asked questions.
There is no picture, or the picture is black and white.
Check input cable connections.
Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
Check if the Colour Saturation is set to 50 or higher at / > Settings > Picture > Picture Mode
Settings > Colour Saturation.
No sound or the sound is too low.
There is no sound or the sound is too low at maximum volume.
Check if Mute mode is set to on.
Check the volume settings.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.
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Hisense 32A5KQ Specifications

General

Operating system version	U6
Operating system installed	VIDAA
Hybrid Broadcast Broadband TV (HbbTV) version	2.0.3
Audio decoders	Dolby Digital, DTS, DTS Virtual:X, DTS-HD, Dolby MS12
RMS rated power	16 W
Number of speakers	2
Audio output channels	2.0 channels
Screen shape	Flat
Response time	9.5 ms
Display diagonal	32 \
Display brightness	200 cd/m²
Display technology	QLED
Native aspect ratio	16:9
Native refresh rate	60 Hz
LED backlighting type	Direct-LED
Contrast ratio (typical)	3000:1
Display diagonal (metric)	80 cm
Supported graphics resolutions	1920 x 1080 (HD 1080)
Motion interpolation technology	-
Audio formats supported	AAC, AC3, FLAC, M4A, MP3, OPUS, PCM, WAV, WMA
Image formats supported	BMP, GIF, JPEG, JPG, PNG
Video formats supported	ASF, AVI, FLV, H.264, H.265, HEVC, MKV, MOV, MP4, MPEG, MPEG1, MPEG2, MPEG4, MPG, TS, VOB, WMV, WMV3
High Dynamic Range (HDR) supported	No
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-S2, DVB-T2
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	27 W
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Stand type	Legs stand
Product color	Black
Panel mounting interface	100 x 200 mm
Package type	Box
Package depth	114 mm
Package width	811 mm
Package height	515 mm
Package weight	5600 g
Repairability index	6

Weight and Dimensions

Stand width	617 mm
Depth (with stand)	179 mm
Width (with stand)	721 mm
Height (with stand)	452 mm
Weight (with stand)	3900 g
Depth (without stand)	73 mm
Height (without stand)	430 mm
Weight (without stand)	3800 g