Hisense 32A5KQ User Manual

Troubleshooting
Problem Possible Solutions
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
• Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your TV.
The speakers are making an
odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
Sound is distorted.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV set into another power outlet.
Sound is distorted or cuts
out momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Related information
No sound or the sound is too low. on page 68
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Network
Connection Status and Network Connection Test.
If the TV network is connected, the screen will display Connected successfully.
Problem Possible Solutions
The TV cannot connect to
apps.
• Make sure the TV has a network connection.
•
Press / button on your remote control and select Settings >
Support > Self Diagnosis > Network Connection Test.
• Contact your Internet service provider.
The wireless network
connection failed.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My TV cannot connect to the network. on page 69
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
any issues.
76

Hisense 32A5KQ Specifications

General

Operating system version	U6
Operating system installed	VIDAA
Hybrid Broadcast Broadband TV (HbbTV) version	2.0.3
Audio decoders	Dolby Digital, DTS, DTS Virtual:X, DTS-HD, Dolby MS12
RMS rated power	16 W
Number of speakers	2
Audio output channels	2.0 channels
Screen shape	Flat
Response time	9.5 ms
Display diagonal	32 \
Display brightness	200 cd/m²
Display technology	QLED
Native aspect ratio	16:9
Native refresh rate	60 Hz
LED backlighting type	Direct-LED
Contrast ratio (typical)	3000:1
Display diagonal (metric)	80 cm
Supported graphics resolutions	1920 x 1080 (HD 1080)
Motion interpolation technology	-
Audio formats supported	AAC, AC3, FLAC, M4A, MP3, OPUS, PCM, WAV, WMA
Image formats supported	BMP, GIF, JPEG, JPG, PNG
Video formats supported	ASF, AVI, FLV, H.264, H.265, HEVC, MKV, MOV, MP4, MPEG, MPEG1, MPEG2, MPEG4, MPG, TS, VOB, WMV, WMV3
High Dynamic Range (HDR) supported	No
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-S2, DVB-T2
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	27 W
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Stand type	Legs stand
Product color	Black
Panel mounting interface	100 x 200 mm
Package type	Box
Package depth	114 mm
Package width	811 mm
Package height	515 mm
Package weight	5600 g
Repairability index	6

Weight and Dimensions

Stand width	617 mm
Depth (with stand)	179 mm
Width (with stand)	721 mm
Height (with stand)	452 mm
Weight (with stand)	3900 g
Depth (without stand)	73 mm
Height (without stand)	430 mm
Weight (without stand)	3800 g