Troubleshooting
• Sound Test
When performing the Sound Test, a test sound will be played with the TV Speaker. Select OK to start the
test. Please listen to the sound carefully to check whether you can hear the sound problem.
• Network Connection Status
View your TV's network connection information.
• Network Connection Test
When performing a Network Test, the test will confirm whether your TV is connected to network via the TV
screen. If the network test is successful but you still have problems using online services, please contact
your Internet provider.
• Network Speed Test
Test the speed with a third-party website.
• Input Connection Test
When performing an Input Connection Test, you can select from the input sources and check related
information with external connections.
• Status Check
When performing a Status Check, the status of your TV will be displayed showing any error codes.
• Signal Info
Show the signal information of current input.
Remote Control Service
Press / button on your remote control and select Settings > Support > Remote Control Service.
Remote Control Service enables your TV to be controlled from the client server to allow service agents to
diagnose the problem of your TV and deal with the problem online efficiently.
To use this function:
1. Turn on Remote Control Service.
2. Select Agree All and Confirm in End User License Agreement page.
3. Select Generate PIN in Remote Control Service.
4. You can initiate a help request to a service agent by the hotline and provide the on-screen PIN.
Note:
• This function may not be applicable in some models/countries/regions.
• Steps above may vary. Please refer to the specific product.
• Keep the network connected when the Remote Control Service is running.
Picture Issues
When the TV has a picture problem, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Picture
Test.
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General
Weight and Dimensions
