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Troubleshooting
Downloading New Switch Software
Troubleshooting
Downloading New Switch Software
When product enhancements occur for the Series 2510 Switch, new software
can be downloaded to the switch through several methods, for product
enhancements and new features. For more information, see the Management
and Configuration Guide, which is available on the ProCurve Networking
Web site, www.procurve.com.
The new switch software would be available on the ProCurve Web site,
www.procurve.com.
ProCurve Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
www.procurve.com also provides up-to-date
support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services they offer and with services offered by
ProCurve.
Before Calling Support
Before Support, to make the process most efficient, you first should have
retrieved the following information:
Information Item Information Location
• product identification, including mini-
GBICs
the front of the switch, and on labels on the
mini-GBICs
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
switch console: show tech command
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records
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