HP OFFICEJET 200 User Manual

8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
This section contains the following topics:
●
Jams and paper-feed issues
●
Printing issues
●
Network and connection issues
●
Printer hardware issues
●
Get help from the printer control panel
●
Understand printer reports
●
Solve problems using HP ePrint
●
Maintain the printer
●
Restore defaults and settings
●
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard.
Instructions for clearing paper jam and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Instructions on clearing paper jams
Paper jams can occur in several locations inside the printer. You must clear the paper jams as soon as possible
in case the printhead is damaged.
To clear a paper jam
1. Remove paper that is not jammed from both the input tray and output slot.
2. If paper is jammed in the input tray or output slot, slowly and steadily pull it out to avoid paper tear.
If you cannot remove it, it should be jammed in the printing area. Go through next steps.
3. Open the cartridge access door.
ENWW Jams and paper-feed issues 43

HP OFFICEJET 200 Specifications

General

Color	Yes
HP segment	Small medium business
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	500 pages per month
Duplex printing mode	Manual
Recommended duty cycle	100 - 300 pages per month
Number of print cartridges	2
Page description languages	PCL 3 GUI
Maximum resolution	4800 x 1200 DPI
Print resolution black	1200 x 1200 DPI
Time to first page (black, normal)	12 s
Time to first page (color, normal)	14 s
Print speed (black, draft quality, A4/US Letter)	20 ppm
Print speed (color, draft quality, A4/US Letter)	19 ppm
Print speed (black, normal quality, A4/US Letter)	10 ppm
Print speed (color, normal quality, A4/US Letter)	7 ppm
Control type	Buttons
Color display	No
Product color	Black
Display diagonal	2 \
Country of origin	Thailand
Market positioning	Home & office
Memory type	DDR3
Sound power level (printing)	5.4 dB
Mobile printing technologies	HP ePrint
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.8 Mountain Lion
Recommended system requirements	Windows 10, 8.1, 8, 7, Windows Vista: (32-bit only), Windows XP SP3; AppleOS X Yosemite (v10.10), OS X Mavericks (v10.9), OS X Mountain Lion (v10.8); Linux
Other operating systems supported	Linux, ChromeOS
Windows operating systems supported	Windows 8.1, Windows Vista, Windows 7, Windows XP, Windows 8, Windows 10
Total input capacity	50 sheets
Envelopes sizes	B5, C5, C6, DL
Photo paper sizes	10x15 cm
Custom media width	76.2 - 101 mm
Maximum print size	209.9 x 349.6 mm
Custom media length	216 - 355.6 mm
Paper tray media types	Glossy paper, Matte paper, Photo paper, Plain paper, Recycled paper, Thick paper
Paper tray media weight	60 - 300 g/m²
Non-ISO print media sizes	L, 2L
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5, C6
Borderless printing media sizes	13x18
Maximum ISO A-series paper size	A4
AC input voltage	200 - 240 V
AC input frequency	50/60 Hz
Power consumption (off)	0.17 W
Power consumption (standby)	3.9 W
Power consumption (printing)	15 W
Operating temperature (T-T)	5 - 40 °C
Operating relative humidity (H-H)	15 - 95 %
Recommended humidity operating range	15 - 90 %
Package depth	119 mm
Package width	495 mm
Package height	243 mm
Package weight	3600 g
Cables included	AC
Bundled software	HP Dropbox, HP Google Drive, Microsoft DotNet
Included cartridge capacity (CMY)	120 pages
Included cartridge capacity (black)	200 pages
Sustainability certificates	ENERGY STAR, EPEAT Silver
Pallet weight	741 g
Quantity per pallet	200 pc(s)
Harmonized System (HS) code	8443321040
Number of layers per pallet	10 pc(s)
Number of cartons per pallet layer	20 pc(s)
Number of users	3 user(s)
Print technology	Thermal inkjet

Weight and Dimensions

Depth	186 mm
Width	364 mm
Height	69 mm
Pallet dimensions (W x D x H)	1219 x 1016 x 2430 mm