16 Getting Started Guide
Using Instant Support
When you need assistance to solve a PC-related problem, use HP Instant Support
(select models only). With HP Instant Support, you can run tests or submit a
problem for help over the Internet. When you submit a problem, you communicate
over the Internet with a Support analyst who works with you on solving the
problem.
To start HP Instant Support:
1 Click Start on the taskbar.
2 Click Help and Support.
3 Click Connect to Customer Support.
4 Click Start a New Request.
5 Follow the onscreen instructions to run a test or submit a problem. (Your PC must
be connected to the Internet to submit a request.)
Using Updates from HP
Updates from HP (select models only) is an Internet-based service provided by HP
to bring you important information for your PC:
• Product notices
• System updates
• Tips
• Special offers for your PC
Messages arrive while you’re connected to the Internet and may display an alert
or a notice on your desktop. View messages as they arrive or read them later.
Most Support updates delivered by Updates from HP messages are also available
to you through the Support Web site under the information for your PC model.
Getting Messages
After you view or close a message, it will not automatically display again.
To read a previously received message, open Updates from HP:
1 Click Start on the taskbar.
2 Chose All Programs.
3 Choose PC Help & Tools.
4 Choose Updates from HP.
5 Click Updates from HP again.
Updates from HP opens and lists the message titles. To read a message,
double-click the message title in the window. You can close this window, and
Updates from HP remains active.
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