Startup
Startup and Reference Guide—Part 1 1–15
Contacting Technical Support
If you cannot solve a problem using the Help and Support Center
installed on your notebook or the documentation provided with
your notebook, you can call technical support.
To obtain a list of worldwide customer support telephone
numbers, use either of the following methods:
■ Select Start > Control Panel > Performance and Maintenance
icon > System icon. Then, near the lower edge of the System
Properties window, select the Support Information button.
■ Refer to the Worldwide Telephone Numbers booklet included
with the notebook to contact an HP Customer Care Center.
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■ Notebook serial number and model description, which are
provided on labels affixed to the bottom of the notebook.
■ Purchase date, as marked on your sales receipt/invoice.
■ Conditions under which the problem occurred.
■ Error messages that have displayed.
■ Manufacturer and model of any optional printer connected.
■ Operating system version number and registration number.
To view these numbers, select Start > Control Panel >
System > General tab.
■ Determine the version of the system ROM installed on the
notebook.
Ryan Masterfile.book Page 15 Monday, June 9, 2003 2:33 PM
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