Windows Advanced Boot Option
Windows 7:
1. Press F8 to open the Windows Advanced Boot Option screen.
2. Select Disable automatic restart on system failure to view error messages.
Windows 8:
1. Press F11 (System Recovery) to open the Windows Advanced Boot Option screen.
2. Select Startup Settings to view error messages.
Freeze at Windows Logo (hang/lockup)
Table
7-21 Freeze at Windows Logo (hang/lockup)
Items Procedures
Symptoms
● Has power, light activity, fan spinning
● HP Logo displays briey
● Attempt to boot to operating system and
freeze/hang at Windows logo
● No response to pressing num lock or caps
lock key
Possible causes
Conict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
106 Chapter 7 Troubleshooting guide
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