Troubleshooting guide
Problem Cause and action
The operating time for a
fully charged battery pack
is short.
Discharge and recharge the battery pack. If you still have a problem, use a new
battery pack.
The computer does not
operate with a fully
charged battery pack.
The over-current protective function in the battery pack might be activated.
Power off the computer for 1 minute to reset this function; then power it on
again.
The battery pack cannot
be charged.
The battery pack might not be able to be charged when it is hot. In that case,
remove it from the computer and leave it at room temperature for a while. After
it cools down, reinstall it and recharge it. If it still cannot be charged, have it
serviced.
A hard-disk-drive problem
Problem Cause and action
The hard disk drive makes
an intermittent rattling
noise.
The rattling noise might be heard when:
The hard disk drive starts accessing the data or when it stops.
You are carrying the hard disk drive.
You are carrying your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Chapter 4. Solving computer problems 133
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