Getting service
Help by telephone
You can get support and information by telephone during the
limited warranty period at no additional charge, through the IBM PC
Help Center. Experienced technical-support representatives will be
on hand to answer any questions you might have, such as:
How to set up your computer
How to install and set up your IBM options purchased directly
from IBM or through an IBM reseller
How to use the 30-day support for the preinstalled operating
system
How to get service
How to get overnight shipment of customer-replaceable parts
Please have the following information ready when you call:
Serial number of your computer and proof of purchase
Description of the problem
Exact wording of the error message
Hardware and software configuration information for your
system
For more information
Online User's Guide
.
If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These lines are available 24 hours a day, 7 days a week. The
answering technical-support representative can also fax or mail
you technical or product information, such as:
Product brochures
Location of IBM resellers
Services available from IBM
Chapter 1. Getting familiar with your computer 39
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