•
Your existing service request number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Service Request Manager: https://support.juniper.net/support
•
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
1. When you return components, make sure that they are adequately protected with packing materials
and packed so that the pieces are prevented from moving around inside the carton.
2. Use the original shipping materials if they are available.
3. Place each component in an individual electrostatic bag.
4. Write the Return Materials Authorization (RMA) number on the exterior of the box to ensure proper
tracking.
CAUTION: Do not stack any of the hardware components.
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