User's Guide
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Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on
the printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial
prints to the standard bin after a jammed page has been cleared. Check your printed output stack for
discarded pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto
setting does not guarantee that the page will print.
Printer control panel message
[x]-page jam, clear standard bin. [20y.xx]
2
Rear door [x]-page jam, open rear door. [20y.xx] Open the rear door, and then remove
the jammed paper.
[x]-page jam, remove tray 1 to clear
duplex. [23y.xx]
Pull tray 1 completely out, then push the
front duplex flap down, and then remove
the jammed paper.
Note: You may need to open the rear
door to clear some 23y.xx paper jams.
[x]-page jam, remove tray [x]. [24y.xx]
Pull the indicated tray out, and then
remove the jammed paper.
feeder
[x]-page jam, clear manual
feeder. [250.xx]
Remove all paper from the multipurpose
feeder, and then remove the jammed
paper.
[x]-page jam, open front door. [20y.xx]
Open the front door, then remove the
toner cartridge, imaging unit, and
jammed paper.
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