Lenovo ThinkPad X1 Yoga User Manual

Chapter8.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage95
•“Troubleshooting”onpage95
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7orWindows10,youcanfindthe
latestinformationaboutdiagnosticsforyourcomputerathttp://www.lenovo.com/diagnose
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestorethesolid-statedrivetothefactorydefaultstate.Formoreinformation,
see“Performingbackupandrecoveryoperations”onpage112
.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage16
.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter
program,saveandprintthelogfilescreatedbytheprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheTrackPointpointingdeviceorthe
keyboard),dothefollowing:
1.Pressandholdthepowerbuttonforfoursecondsormoretoturnoffthecomputer.
•Ifthecomputeristurnedoff,restartthecomputerbypressingthepowerbutton.Ifthecomputer
doesnotturnon,continuewithstep2.
•Ifyoucannotturnoffyourcomputerbypressingandholdingthepowerbutton,removeallsources
ofpowerfromthecomputerandresetthesystembyinsertingastraightenedpaperclipintothe
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Lenovo ThinkPad X1 Yoga Specifications

General

Convertible	Yes
Touchscreen	Yes
Processor	Up to Intel Core i7
Storage	Up to 2TB PCIe SSD
Graphics	Intel Iris Xe Graphics
Operating System	Windows 11 Pro
Ports	2x Thunderbolt 4, 2x USB-A 3.2, HDMI 2.0, headphone/mic combo
Wireless	Wi-Fi 6, Bluetooth 5.1
Security	Discrete Trusted Platform Module (dTPM) 2.0
Stylus	Integrated Pen