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FortheWindows7operatingsystem,checktheNetworkName(SSID)andyourencryptioninformation.Use

theAccessConnectionsprogramtoverifythiscase-sensitiveinformation.

Awireless-WANproblem

Problem:AmessageisdisplayedindicatingthatanunauthorizedWANcardisinstalled.

Solution:TheWANcardisnotsupportedonthiscomputer.RemovetheWANcard.

Note:Somemodelsdonothaveawireless-WANcard.

Bluetoothproblems

Note:CheckyourconnectionanytimeandmakesurethatnootherBluetooth-enableddeviceissearchingfor

thedevicetowhichyouwanttoconnect.SimultaneoussearchingisnotallowedintheBluetoothconnection.

•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocal

speakereventhoughtheBluetoothheadset/headphoneisconnectedusingaHeadsetproﬁleorAVproﬁle.

Solution:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpenControlPanelandclickHardwareandSound➙Sound➙Playback.

3.IfyouareusingaHeadsetproﬁle,selectBluetoothHands-freeAudioandclicktheSetDefault

button.IfyouareusinganAVproﬁle,selectStereoAudioandclicktheSetDefaultbutton.

4.ClickOKtoclosetheSoundwindow.

•Problem:PIMitemssentfromtheWindows7operatingsystemscannotbereceivedcorrectlyintothe

addressbookofanyotherBluetooth-enableddevice.

Solution:TheWindows7operatingsystemsendsPIMitemsinXMLformat,butmostBluetooth-enabled

deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceiveaﬁlethrough

Bluetooth,aPIMitemsentfromtheWindows7mightbesavedasaﬁlewiththeextension.contact.

Problemswiththekeyboardandotherpointingdevices

Thefollowingarethemostcommonproblemswithkeyboardsandotherpointingdevices.

TrackPointpointingdeviceproblems

•Problem:Thepointerdriftswhenthecomputeristurnedonorafteritresumesnormaloperation.

Solution:ThepointermightdriftwhenyouarenotusingtheTrackPointpointingdeviceduringnormal

operation.ThisisanormalcharacteristicoftheTrackPointpointingdeviceandisnotadefect.pointer

driftingmightoccurforseveralsecondsunderthefollowingconditions:

–Whenthecomputeristurnedon

–Whenthecomputerresumesnormaloperation

–WhentheTrackPointpointingdeviceiskeptpressedforalongtime

–Whenthetemperaturechanges

•Problem:TheTrackPointpointingdeviceortrackpaddoesnotwork.

Solution:EnsurethattheTrackPointpointingdeviceortrackpadisenabledintheMouseProperties

window.

Keyboardproblems

•Problem:Allorsomekeysonthekeyboarddonotwork.

Solution:Ifanexternalnumerickeypadisconnected:

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