Troubleshooting
Online customer support
Customer support is available on the Lexmark Web site at www.lexmark.com
Checking an unresponsive printer
If your printer is not responding, make sure:
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
• The printer is turned on.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Select Print as image.
4 Click OK.
Control panel display is blank
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Warming Up and Ready do not appear, turn the printer off and contact Customer Support.
Jobs do not print
These are possible solutions. Try one or more of the following:
Make sure the printer is ready to print
Make sure Ready or Power Saver appears on the display before sending a job to print. Press to return the
printer to the Ready state.
Check to see if the paper tray is empty
Load paper in the tray.
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