You can find information on the following topics:
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Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (/ page 255).
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
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Access to a GSM network is available.
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The contract partner's GSM network cover‐
age is available in the respective region.
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The ignition must be switched on so that
vehicle data can be transferred automati‐
cally.
Multimedia system:
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©
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Phone
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g
#
Call Mercedes me connect.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.
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In some countries, or if the Concierge
Service is active, you will be connected
directly with the Mercedes-Benz Customer
Center.
The Concierge Service is not available in all
countries. More information about Mercedes
me connect services can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown
detection
Requirements:
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The vehicle has detected an accident or
breakdown situation.
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The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown
situations under certain circumstances.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Center.
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Select Call.
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After your agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
(/ page 252).
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The Mercedes-Benz Customer Center
takes your call and organizes the break‐
down and accident assistance.
254
MBUX multimedia system
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