Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
Troubleshooting 8-3
v3.0, December 2005
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s web Configuration interface from a computer on your local
network, check the following:
• Check the Ethernet connection between the computer and the router as described in the
previous section.
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.1.2 to 192.168.1.254. See “Preparing a Computer for Network Access” on page B-1
for a link to a document that describes how to find your computr’s IP address. Follow the
instructions in that document to configure your computer.
• If your router’s IP address has been changed and you do not know the current IP address, clear
the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.1.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 8-7.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click Apply before moving to another menu
or tab, or your changes are lost.
• Click Refresh or Reload in the web browser. The changes may have occurred, but the web
browser may be caching the old configuration.
Note: If your computer’s IP address is shown as 169.254.x.x: Recent versions of
Windows and MacOS will generate and assign an IP address if the computer
cannot reach a DHCP server. These auto-generated addresses have the subnet
address of 169.254.x.x. If your IP address is in this range, check the connection
from the computer to the router and reboot your computer.
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