Reference Manual for the 108 Mbps Wireless Firewall Router WGT624 v3
Troubleshooting 8-5
v3.0, December 2005
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic
Settings menu.
If your router can obtain an IP address, but your computer is unable to load any web pages from
the Internet:
• Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router’s configuration, reboot
your computer and verify the DNS address as described in “Preparing a Computer for
Network Access” in Appendix B. Alternatively, you may configure your computer manually
with DNS addresses, as explained in your operating system documentation.
• Your computer may not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer and
verify the gateway address as described in “Preparing a Computer for Network Access” in
Appendix B.
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer or workstation.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a computer running Windows 95 or later:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.1.1
3. Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
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