Steps
1. Verify with a working display that the fault is not on the display module itself.
The display module cannot be repaired.
2. Check that the cellular engine is working normally.
i To check the functionality, connect the phone to a docking station.
ii Start
Phoenix
service software.
iii Read the phone information to check that also the application engine is functioning normally (you
should be able to read the APE ID).
3. Proceed to the display troubleshooting flowcharts.
Use the Display Test tool in
Phoenix
to find the detailed fault mode.
Display module troubleshooting
Context
The display module consists of two different displays, a main display and a secondary display. The state of
the displays is determined by the state of the phone.
Fold Main display Secondary display
Open On Off
Closed Off On
Use the display test tool in Phoenix to find the detailed fault mode.
RM-509; RM-510; RM-511
BB Troubleshooting and Manual Tuning Guide
Page 3 –30 COMPANY CONFIDENTIAL Issue 2
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