Device Maintenance
You have several options to keep your device running properly.
Updating a touch controller to Poly TCOS 6.0.0
NOTE: Updating your touch controller to version Poly TCOS 4.1.0 or later includes a major
platofrm update to Android 11. Once updated to this platform, you can't downgrade to a previous
version.
Updating a paired touch controller
● When an update becomes available, you may be prompted to update via the touch contoller
device interface. Follow the onscreen instructions.
● When paired to a Poly video conferencing system, update the touch controller through the Poly
VideoOS system web interface. Poly TCOS 6.0.0 is bundled with Poly VideoOS 4.2.0.
Unpair the TC8 from a Video System
Unpair the TC8 if you no longer want to use it with a particular video system.
Don’t unpair devices if you plan to use them with the same system. For example, if you move your
video-conferencing equipment to another room, just disconnect and reconnect the devices in the new
location.
1. In the system web interface, go to General Settings > Device Management.
2. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
The unpaired device moves from Connected Devices to Available Devices (which shows
discovered devices you can pair with the system).
Restart the Poly TC8 device
If you have issues, restart the Poly TC8 device to try resolving them.
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Disconnect the LAN cable from the Poly TC8 device and reconnect it.
Device Maintenance
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