Paired IP Device is Disconnected
You paired the Poly TC8 device with your video system but can’t use it. On the system web interface
Device Management
page, you see that the device is Disconnected.
Problem
A paired device must have a Connected status to use. A Disconnected status may mean there’s a
physical connection issue or your device or system is malfunctioning.
Workaround
Complete each step until you fix the issue.
1. Check the device’s LAN cable connection.
2. Restart the device.
3. Restart the video system.
4. Make sure network traffic on TCP port 18888 is unblocked.
5. Perform a factory restore on the device.
6. Perform a factory restore on the system.
IP Device Paired to Inaccessible Video System
The Poly TC8 device was paired with a video system you can no longer access.
Symptom
The Poly TC8 device was paired with a video system you can no longer access (for example, the
video system lost its network connection or was moved to another location). Whatever the situation,
the Poly TC8 device screen now indicates it’s waiting to pair.
Problem
The Poly TC8 device is still paired to the video system but can't connect to it.
Workaround
When this happens, there’s a reset button in the Poly TC8 Settings menu to unpair the device from
the video system.
If you can eventually access the video system it was paired with, you also should unpair the device
from the Device Management page. Otherwise, the device continues to display in the Connected
Devices list but is Unavailable.
Once unpaired, you can pair the device with the same video system or another video system.
1. Go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
2. In the system web interface, go to General Settings > Device Management.
3. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
Paired IP Device is Disconnected
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