Poly TC8 User Manual

Troubleshooting
These troubleshooting tips can help when encountering issues with your TC8 device.
View the Poly TC8 and Paired Video System Information
You can see basic information about your TC8 and the paired video system in the device local
interface.
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In the device local interface, go to Settings > Information.
Some of the Poly TC8 and video system details include:
● Device name
● Name of paired-video system
● Model
● MAC address
● IP address
● Hardware version
● Software version
● Serial number
Downloading Poly TC8 Logs
Download logs to help troubleshoot issues on your system.
Download Logs When Paired to Video System
The Poly TC8 logs are available in the paired video system’s log package. To download the log
package, see your video system’s Administrator Guide .
Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
Troubleshooting
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Poly TC8 Specifications

General

Brand	Poly
Model	TC8
Category	Conference System
Language	English