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Digital Mailing system
IX-3
quadient IX-3 User Manual
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Diagnostics
13.2
Base
Status
Diagnostic
Test
Check
status
of
the
base
life
cycle.
To
gain
access
to
a
diagnostic
display
test:
1.
From
the
home
screen:
Press
and
select
the
path:
Advanced
Settings
Maintenance
Process
&
Diagnostics
2.
Select
Base
from
the
list
displayed
on
the
screen.
3.
Select
Base
Status
from
the
list
displayed
on
the
screen.
4.
The
display
shows:
Press
[OK]
.
263
|
Page
263
|
|
Jun-21-2021
09:24
|
13
Troubleshooting
267
269
Table of Contents
Table of Contents
2
1 Safety Information
6
Safety Requirements
8
How to Disconnect Your Mailing System
11
How to Enable an Emergency Stop
12
Symbols
13
Glossary
14
2 Meet Your Mailing System
16
System Layout
18
Accessories
20
Control Panel Features
22
Connections
26
Power Management
28
How to Turn the Mailing System to Sleep/Soft off Mode
28
How to Turn the Mailing System to off Mode
29
3 Processing Mail
32
Preparing and Starting Your Work Session
34
How to Sort Mail
34
How to Log in and Start a Work Session
35
Choosing Imprint Type
38
How to Change the Current Type of Imprint
39
Processing Examples
41
How to Set Postage for [Normal] Mail
41
How to Process [Normal] Mail
44
How to Print Meter Tapes
47
How to Set [Received] Mode Printing
50
How to Set [Pass Through] Mail Processing
53
Printing [PPI] Mail
55
How to Set Postage for [PPI] Mail
55
How to Process [PPI] Mail
56
Payment Surcharge Entry
59
How to Set [Payment Surcharge Entry] Mode
59
Settings
62
How to Use Standard Weighing
68
How to Use Differential Weighing
69
How to Enter the Weight Manually
70
How to Select a PPI
78
4 Imprints
82
Imprint Configuration
84
How to Change the Date
84
How to Move the Imprint (Print Offset)
87
5 Money Operations
98
Managing Credit
100
How to Check the PSD (Meter) Credit
100
How to Add Credit to the PSD (Meter)
102
Unlocking the PSD (Postal Inspection)
104
How to Unlock the PSD
104
Credit Reports
109
6 Accounts and Access Control
112
Postage Tracking and Access Control
114
Access Control
115
How to Change a Shared PIN Code
119
Account Modes
121
How to Display and Change to 'No Account' Mode
121
How to Display and Change to 'No Account with Access Control' Mode
123
How to Display and Change to 'Account with PIN Code' Mode
125
Creating Accounts
129
How to Display and Change the 'Account Mode
132
Managing Accounts
132
How to Create an Account
133
How to View / Edit Account Information
134
How to Activate / Deactivate an Account
136
How to Delete an Account
138
Import Export Accounts
140
How to Export an Account List
140
How to Import Accounts
142
Account Reports
145
Change Current Account
149
How to Change Account
149
How to Change Account with a Barcode Scanner
150
7 Rates
154
How to Select a Rate
156
Selecting a Rate
156
How to Select a Rate Code
157
How to Use Rate Chaining
161
8 Reports
162
Generating a Report
164
How to Generate a Report
164
Available Reports
165
How to Generate the Account Report
165
9 Online Services
178
Online Services Overview
180
OLS Call Types
181
How to Call Online Services Manually
181
How to Upload Report Data to the Online Services Server
182
Synchronise Call
183
OLS Connection Tests
184
System Online Services
186
10 Configuring Your Mailing System
188
Display Settings
190
How to Adjust the Display Contrast
190
How to Change the Display Language
190
System Time-Outs and Settings
192
How to Change the 'Sleep Timeout
192
How to Change the 'Soft off Timeout
193
How to Set the High-Value Warning Amount
194
How to Set the Low-Credit Threshold
195
Setting Warnings
194
Weighing Settings
197
How to Zero the Weighing Platform
197
How to Activate / De-Activate Shipping Application Mode
199
How to Set the Shipping Application Connection
200
How to Save a Job Memory
201
How to Edit a Job Memory
203
Using Job Memories
204
Job Memories
201
Connection Settings
206
How to Set the Postal/Online Services Connection
206
How to Set LAN Parameters
207
Date and Time
210
How to Adjust the Machine Time and Date
210
How to Check the Machine Time and Date
211
How to Set the Automatic Date Advance Time
211
11 Options and Updates
214
Overview
216
Using the Mailbox
217
How to Read Messages
217
How to Delete Messages
218
Managing Options
219
How to Display the Options
219
How to Load New Options
220
Managing Eras
221
How to Add (or Cancel) an ERA on the Imprint
221
How to Display the List of Eras
222
How to Modify an ERA
223
How to Delete an ERA
225
How to Download New Eras
226
Managing Prepaid Imprints (Ppi's)
228
How to Display the List of Ppi's
228
How to Delete a PPI
229
How to Download New Ppi's
230
Managing Slogans
231
How to Add (or Cancel) a Slogan on the Imprint
231
How to Display the List of Slogans
232
How to Modify a Slogan
233
How to Delete a Slogan
235
How to Remove a Slogan from a Job Memory
236
How to Download New Slogans
239
Managing Postal Rates
241
Rate Table List
241
Download New Rates
242
12 Maintenance
244
Ink Cartridge
246
How to Change the Ink Cartridge
246
How to Display Ink Level and Cartridge Data
249
How to Clean the Cartridge Manually
250
How to Align the Cartridge
252
Moistener
254
How to Fill the Moistener
257
Service Processes
258
How to Run the Registration Update
258
How to Save Customer Data
260
13 Troubleshooting
262
Machine Issues
264
How to Clear Mail Jammed in the Base
264
How to Clean the Cartridge Automatically
265
Cleaning the Brushes and Sponge (Moistener)
265
Diagnostics
268
Base Status Diagnostic Test
268
Base Sensor Diagnostic Test
269
Display Diagnostic Test
270
IP Config Diagnostic Test
271
IP Configuration Checker Diagnostic Test
272
Keypad Diagnostic Test
275
Ping Server Diagnostic Test
276
Ping Tool Diagnostic Test
277
Serial Connectors Diagnostic Test
278
Test Server Diagnostic Test
279
USB Ports Diagnostic Test
280
System Data
282
How to Display Software Data
282
How to Display Hardware Data
283
How to Display the Machine Counters
283
How to Display the Event Lists
284
14 Specifications
288
Mail Specifications
290
General Specifications
291
Operating Conditions
292
System Specifications
293
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quadient IX-3 Specifications
General
Brand
quadient
Model
IX-3
Category
Digital Mailing system
Language
English
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