Technical support
A.2 Troubleshooting
SIMATIC IPC547E
Operating Instructions, 02/2014, A5E32317120-AB
137
Time and/or date of the PC is
not correct
1. Press <F2> during the booting process to open
the BIOS Setup.
2. Set the time and date in the setup menu.
Although the BIOS setting is
OK, the time and data are still
The backup battery is dead. Replace the backup battery.
USB device not responding The USB ports are disabled in
Use a different USB port or activate the port.
USB-2.0/3.0 device connected and
Activate the USB.
The operating system does not
support the USB ports.
• Switch on the USB legacy support for the mouse
and keyboard.
• For other devices, you need the USB device
drivers for the required operating system.
DVD drive does not open The device is switched off or the
open/close button is disabled by a
software application.
Emergency removal of the data medium:
1. Switch off the device.
2. Insert a pointed object such as a straightened
paper clip into the emergency eject opening of
the drive and press gently until the front loader
opens.
3. Use your hand to pull the loader out further.
RAID system and device startup
The RAID software reports
the following errors:
• The RAID plug-in failed
to load, because the
drive is not installed.
• The Serial ATA plug-in
failed to load, because
the driver is not installed
correctly.
• The Intel
®
Matrix
Storage Console was
unable to load a page
for the following reason:
– A plug-in did not
provide a page for
the selected device
– A plug-in failed to
load
RAID is not activated
The messages have no negative effect on the operation of the
device and can be ignored.
Acknowledge the messages.
RAID is activated Install the software again from the supplied "Documentation
and Drivers" DVD.
After changing the drive, the
system does not boot from
the RAID system
RAID system does not have
highest boot priority
BIOS setup, Boot menu:
• Permit RAID system in the boot priority
• Set the RAID system to be first in the boot priority order.
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