2 FAQs
Read the following Frequently Asked Questions if you are running into problems.
Q1: I cannot access the device's User Interface. What should I do?
A1: Please do as the following one by one until you solve your problem.
a. Clear cache of your browser, or change another browser.
b. Verify the Ethernet cable is undamaged and well-connected to your computer and router. If not,
change the Ethernet cable. For details, see Connect Your Router here.
c. Make sure you’ve set your computer to Obtain an IP address automatically or Use the
following IP address and input a different IP address which should be the same net segment as
LAN IP address of the Router. If you are using the recommended addressing scheme, your
computer’s IP address should be in the range of 192.168.0.2 to 192.168.0.254.
d. Press and hold the WPS/RST button on the top panel of the router for about 8 seconds to reset
the Router to factory default. And try again.
e. Try accessing the User Interface from another computer, smart phone or iPad.
Q2: My notebook is unable to search wireless networks, what should I do?
A2: Please do as the following one by one until you solve your problem.
a. Check the wireless hardware or software button on your notebook. Verify that the wireless is
enabled.
b. Verify that the wireless feature is enabled.
c. Log in to the User Interface, and click Advanced > Wireless > Wireless Basic Settings to
change the WiFi Name (SSID). Then search again on your notebook.
Q3: I cannot join my wireless network, what should I do?
A3: Please do as the following one by one until you solve your problem.
a. Verify that you entered a correct WiFi password. If you forget it, try next step. Note that the WiFi
Password is different from login password.
b. Log in to the User Interface, change the Security Key (WiFi Password) in Home page, and click
Advanced > Wireless > Wireless Basic Settings to change the WiFi Name (SSID). Then connect
again.
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Weight and Dimensions
