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Troubleshooting
Remote control problems
If you hear no sound, try setting the MTS feature to Stereo mode.
See “Selecting stereo/SAP broadcasts” on page 78.
If you are not receiving a second audio program from a known SAP
source, make sure the MTS feature is set to SAP mode. See
“Selecting stereo/SAP broadcasts” on page 78.
If you hear audio that seems incorrect for the program you are
watching (such as music or a foreign language), then the SAP mode
may be on. Set the MTS feature to Stereo mode. For instructions,
see “Selecting stereo/SAP broadcasts” on page 78.
If you connect a computer using either the PC IN terminal or an
HDMI
®
terminal, make sure that the audio setting is properly set.
See “Connecting a digital audio system” on page 30.
Remote control problems
Remove all obstructions between the remote control and the TV.
Replace the remote control’s batteries. For instructions, see
“Installing batteries” on page 35.
Your TV’s remote control may not operate certain features on your
external devices. Refer to the User's Guide for your other device to
determine its available features. If your TV remote control does not
operate a specific feature on another device, use the remote control
that came with the device. For more information, see “Learning
about the remote control” on page 37.
If the TV still does not act as expected, perform the Reset Factory
Defaults procedure. For instructions, see “Resetting Factory
Defaults” on page 53.
Channel tuning problems
Ensure that the remote control is set to the correct device mode, see
“Learning about the remote control” on page 37.
The Auto Tuning feature may have erased the channel from
memory. Add the channel to the channel memory. For more
information, see “Storing channels in memory (optional)” on
page 46.
The Lock feature may have blocked the channel. To unblock the
channel, see “Locking channels” on page 90.
If you cannot tune digital channels, check the antenna
configuration. If the problem persists, clear all channels from the
channel list and reprogram channels into memory (see “Storing
channels in memory (optional)” on page 46). For additional
information, see “TV stops responding to controls.” on page 114.
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