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Troubleshooting Guide
Resolving a hardware conflict
The keyboard produces unexpected characters.
A keypad overlay may be on. If the numlock light or cursor
control mode light is on, press
Fn and F10 simultaneously to turn
off the cursor control mode light or
Fn and F11 simultaneously to
turn off the numlock light.
If the problem occurs when both the keypad overlays are off, make
sure the software you are using is not remapping the keyboard.
Refer to the software documentation and check that the program
does not assign different meanings to any of the keys.
You’ve connected an external keyboard and Windows
displays one or more keyboard error messages.
The keyboard you connected may be defective or incompatible
with the computer. Try using a different make of keyboard.
Nothing happens when you press the keys on the external
keyboard.
You may have plugged the external PS/2 keyboard in while the
computer was turned on. Click Start, Shut Down, and Restart
the computer using the AccuPoint II on the internal keyboard.
The computer will restart and recognize the device.
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