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Troubleshooting Guide
DVD operating problems–Windows 2000
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DVD operating problems–Windows 2000
If you experience a problem playing DVDs, you may be able to fix
the problem yourself.
For general problems playing a DVD title, try the following steps:
1 Check that the disc is in a format that the drive supports
(DVD-ROM, DVD-R, or DVD-RW).
2 Ensure that the drive is properly installed in the SelectBay. It
must be inserted completely.
3 Ensure that the DVD-ROM disk is properly inserted in the
drive tray.
4 Ensure that the Display properties are not True Color (24-bit).
If it is set to 24-bit color, there will be a video format error. To
verify your display settings:
❖ Click Start, Settings, Control Panel, and double-click
Display.
❖ Click on the Settings tab and check the Colors drop-
down. It should be set to High Color (16 bit).
❖ If it is not set to High Color, change the settings to High
Color (16 bit) and click OK.
5 Clean the DVD disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
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