Toner rubs off
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact customer
support or your service
representative.
The problem is solved.
Toner specks appear on prints
Action Yes No
Replace the imaging kit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is solved.
Uneven print density
Action Yes No
Replace the imaging kit, and then resend the print job.
Is the print density uneven?
Contact
customer
support.
The problem is solved.
Troubleshooting 195