All rights reserved 10 Servicemanual_UR10_en_3.1.3
3. Service and Replacement of parts
3.1 Robot arm
3.1.1 Before returning any part to Universal Robots
Remove all external non-UR equipment such as grippers, hoses, cables and so on.
Universal Robots cannot be held responsible for damage caused to non-UR equipment mounted on
the robot.
Backup all relevant files before sending the robot/part to UR. Universal Robots cannot be held
responsible for loss of programs, data or files stored in the robot.
Safety notice:
If the robot/part has been in contact with, or working in environments, where dangerous chemicals
or materials are present, the robot must be cleaned before shipment.
If this is not possible, the shipment must be accompanied by an MSDA (Material Safety Data Sheet)
in English and instructions for cleaning the chemicals.
The amount of labor hours needed for cleaning will be billed at the standard rate.
If UR finds the robot/part unsafe to service, UR reserve the right to get the robot/part cleaned or
decline the case and send the part back, at customer’s expense.
Note: Please note that the robot will be updated to newest software/firmware when repaired. New parts
will also be updated to newest version (hardware/software). Therefore, updating PolyScope may be
necessary when new parts are mounted.
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