Phaser 4500/4510 Service Manual 5-17
Print-Quality Troubleshooting
Blank Print (No print)
No visible image anywhere on the output print as shown here.
Initial Actions
■ Inspect the printer paper path for foreign
items, such as staples, paper clips, and paper
scraps.
■ Check the installation of the print cartridge.
■ Check that the print cartridge ground contact
points (on the right side of the print cartridge
and in the print cartridge Right Side guide in
the printer) are clean.
■ Ensure there are no obstructions in the Laser
path.
■ Ensure the blank prints are not the result of
multi-sheet feeds.
Blank Prints Troubleshooting Procedure
Step Actions and Questions Yes No
1 1.Enter Service Diagnostics,
then select Engine Test
Print.
2.Scroll to Print Quantity, then
press the OK button.
3.Press the OK button to move
the cursor over the last digit,
then press the Up Arrow button
until the last digit is 5. Press the
Back button to return to the
Engine Test Print menu.
4.Scroll to Print Test Pattern,
then press the OK button.
Are the test prints blank?
Go to step 3. Go to step 2.
2 1.Exit Service Diagnostics.
2.When the printer has restarted,
select Information, then
press the OK button.
3.Scroll to Information Pages,
then press the OK button.
4.Scroll to Configuration
Page, then press the OK
button.
Are the pages blank?
Verify the harness
connections on the
image processor
board. If the
problems persist,
replace the image
processor board
(page 8-75).
The problem appears
to be with the host
computer or the
cables. If the
problems persist,
replace the Image
Processor Board
(page 8-75).
s4500-038
To Next Page
Loading...
Need help?
General
Weight and Dimensions
