Troubleshooting
Xerox
®
WorkCentre
®
4265 Multifunction Printer 173
User Guide
Getting Help
This section includes:
• Control Panel Messages .................................................................................................................................................. 173
• Online Support Assistant ................................................................................................................................................ 174
• Using the Integrated Troubleshooting Tools ......................................................................................................... 175
Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.
Control Panel Messages
The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. In many cases, the
control panel also displays an animated graphic showing the location of the problem, such as the
location of a paper jam. For many status and warning messages, the control panel Help provides
additional information.
Control Panel Help
To view more information about error or status messages on the control panel, touch the Help button.
The control panel menu items also have associated help text that describes the menu item.
Viewing Warning Messages on the Control Panel
When a warning condition occurs, a message appears on the control panel to inform you of the problem.
Warning messages inform you about printer conditions, such as low supplies or open doors, that require
your attention. If more than one warning condition occurs, only one appears on the control panel.
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