Maintenance and Troubleshooting
220
The device does not
decode with reading
barcode.
Scanning application is
not loaded.
Load a scanning application on the device or enable
DataWedge. See the system administrator.
Unreadable barcode. Ensure the symbol is not defaced.
Distance between exit
window and barcode is
incorrect.
Place the device within proper scanning range.
device is not
programmed for the
barcode.
Program the device to accept the type of barcode being
scanned. Refer to the EMDK or DataWedge application.
device is not
programmed to generate
a beep.
If the device does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a
trigger press, check the battery level. When the battery
is low, the scanner shuts off before the device low
battery condition notification. Note: If the scanner is still
not reading symbols, contact the distributor or the
Global Customer Support Center.
The device cannot
find any Bluetooth
devices nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for
help.
Cannot unlock
device.
User enters incorrect
password.
If the user enters an incorrect password eight times, the
user is requested to enter a code before trying again.
If the user forgot the password, contact system
administrator.
Table 23 Troubleshooting the device (Continued)
Problem Cause Solution
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