EasyManua.ls Logo

Aastra Dialog 4224 User Manual

Aastra Dialog 4224
100 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Page #15 background image
15Dialog 4224 Operator
Description
4 Terminal or exchange status
The second row (5)
The row shows the following:
The source (left side) shows details on the first connection, this
is usually an incoming call to be extended by the operator, but
also an outgoing call when initiated by the operator.
The destination (right side) shows details on the second connection.
This is usually the extension an incoming call is connected to.
BLOCKED
Terminal is blocked
EXG EMER.
Exchange is in Emergency mode
NIGHT SERV.
Exchange is night switched
OFF DUTY
Terminal is in absent mode
abc
Line identity, TRK is default (changed by your system
administrator)
ABSENT
Called party is absent
ANSWER
Call is answered
BLOCKED
Called party or line is blocked
BUSY
Called party is busy
CONFER.
Conference call
CONGEST.
Congestion
C.WAITING
Call Waiting
DATA EXT
Data extension
DTMF-TONE
Dialing-during speech mode
EXTENSION
Voice extension
FREE
Called party is free
FORWARD TO TRUNK
Called party has activated External Follow-me
INCOMING
Incoming call
INTERCEPT
Interception call
ISDN EXT
ISDN terminal
L.LOCKED
Line locked out
LOCAL
Local mode
MEMBER
Member in a conference

Table of Contents

Other manuals for Aastra Dialog 4224

Question and Answer IconNeed help?

Do you have a question about the Aastra Dialog 4224 and is the answer not in the manual?

Aastra Dialog 4224 Specifications

General IconGeneral
BrandAastra
ModelDialog 4224
CategoryTelephone
LanguageEnglish

Summary

Important User Information

Safety Instructions

Provides essential safety precautions for using the telephone equipment.

Product Description

The Terminal Overview

Details the components and technology of the Dialog 4224 Operator terminal.

Preparing the Terminal

On/Off Duty Status

Instructions for turning the terminal on or off and managing duty status.

Incoming Calls Handling

Normal Incoming Calls

How the terminal signals and displays normal incoming calls.

Rerouted Calls Management

Explains how rerouted calls are handled and displayed on the terminal.

Emergency Calls

How emergency calls are signaled and handled by the terminal.

Diverted Calls

Information on handling calls that have been diverted to the terminal.

Extending Calls

Free Extension Transfer

Procedure for transferring a call to a free extension.

Announce Call Before Extending

How to announce a call before transferring it to an extension.

Busy Extension Handling

Handling calls to extensions that are currently busy.

Service Features

Call Hold Functionality

How to place a call on hold temporarily to perform other actions.

Hold Using Loop Keys

Using Loop keys (1-4) to put calls on hold.

Call Announcing Procedures

Procedures for announcing calls before extending them.

Recall Functionality

Explains what a recall is and how calls are returned to the terminal.

Call Metering Service

How to provide external lines with Call Metering service.

Serial Call Procedures

Allowing a caller to speak to multiple extensions sequentially.

Intrusion and Forced Release

Using the Intrusion function for urgent calls to busy extensions.

Call Splitting for Private Conversations

Allowing private conversations with either party in a connected call.

Assistance Features

Conference Call Establishment

Establishing and managing conference calls with multiple members.

Outgoing Calls

Via Any External Line

Making outgoing calls using any available external line.

Via a Specific External Line

Selecting and using a specific external line for outgoing calls.

Other Useful Features

Alarm Acknowledgement

How to acknowledge and interpret alarms occurring in the exchange.

Malicious Call Tracing

How to invoke the Malicious Call Tracing service for bothersome calls.

Installation Guide

Troubleshooting

Initiate a Self-test

How to perform a self-test to check terminal and system functionality.

Related product manuals