Luna
®
G3 APAP / Luna
®
G3 CPAP User Manual
41 / 49
23.2 Common Problems in the Device and Corresponding
Solutions
The device does
not work when it is
turned on
The Auto On / Off
feature is enabled.
Take a few deep breaths with
the mask on, and the device
will start automatically.
Power is not connected
properly.
Ensure that the power cord,
power adapter, and the
device are connected
properly.
Check whether a power
outage occurs by turning on a
light or other means. If you are
sure the fuse in the device is
broken, contact your home
care provider for repair.
Contact your home care
provider.
The device is
working, but the
pressure inside the
mask differs from
the set treatment
pressure
The tubing is not
connected properly.
Reconnect the tubing properly.
There may be holes in
the mask or pressure
sensing tubing.
Contact your home care
provider.
Contact your home care
provider.
The device
produces very low
pressures
The air inlet of the
device may be blocked.
Replace the air filter (refer to
18.6 Cleaning and Replacing
the Air Filter / PM2.5 Filter), and
clean the air inlet. Make sure
the air inlet is unblocked.
The treatment pressure
has been changed
accidentally.
When the Ramp feature
is enabled, it takes some
time for the initial
pressure to rise to the
treatment pressure. This
is normal.
If necessary, disable the Ramp
feature, or set the ramp time
shorter.
After the device is
turned on, the
screen displays
intermittently, or
displays nothing at
all
The operating system of
the device needs to be
readjusted or restarted.
Unplug the power cord of the
device, and re-plug it 20
seconds later.
The device is in
standby, and will
not start
The operating system of
the device needs to be
readjusted or restarted.
Unplug the power cord of the
device, and re-plug it 20
seconds later.
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