or an email. Hence, when you enter fewer than three characters in this search, phone doesn't retrieve Webex
contacts.
Step 4 Click Search.
The search operation sometime retrieves contacts with same name and work phone number. In such cases,
All directory list shows only one contact with the highest priority and ignores the remaining contacts as
duplicate. Search operation tries to retrieve the contacts from the directories in the following order and Personal
address book has the highest priority.
• Personal address book (PAB)
• Webex directory
• BroadSoft directory
• LDAP directory
• Bluetooth
Step 5 (Optional) Select a contact from the searched list and press Details. You see the details, such as name, work
phone number, mobile phone number, email, and department in the Search result details screen.
In the Search result details screen, you can add the Webex contact to the Personal address book. To add,
select the name and select Option > Add contact > Select and save the details in the Add Personal address
entry screen. You can access the Personal address book screen and search for the added Webex contact,
the result shows that the contact is added to PAB. If you search the added contact in the BroadSoft directory,
the search retrieves the added Webex contact.
We recommend to choose either Webex or XSI Server to search contacts, as you can’t search Webex contacts
and XSI server contatcs at the same time.
Edit the Webex Directory Name
You can modify the display name of the Webex directory.
Before you begin
Your administrator configures support for Webex contacts.
Procedure
Step 1 Do one of the following actions:
• 6821: Press Applications , and select Directories.
• Other phones in 6800 series: Press Contacts .
Step 2 Highlight the Webex directory.
Step 3 Click Option.
Step 4 Select Edit settings.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
94
Contacts
Edit the Webex Directory Name
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