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Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12650-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Expansion Module(s) Screen (SCCP Phones Only)
The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion
Module 7914 that is connected to the phone. This screen appears on SCCP phones only.
Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
You can use this information to troubleshoot the expansion module, if necessary. In the Expansion
Module(s) screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded by
“B” is for the second expansion module.
To display the Expansion Module(s) screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Expansion Module(s).
To exit the Expansion Module(s) screen, press the Exit softkey.
Table 7-5 Expansion Module Statistics
Item Description
Link State Overall expansion module status
RX Discarded Bytes Number of bytes discarded due to errors
RX Length Err Number of packets discarded due to improper length
RX Checksum Err Number of packets discarded due to invalid
checksum information
RX Invalid Message Number of packets that have been discarded because
a message was invalid or unsupported
TX Retransmit Number of packets that have been retransmitted to
the expansion module
TX Buffer Full Number of packets discarded because the expansion
module was not able to accept new messages
Call Statistics Screen
The Call Statistics screen displays counters statistics and voice quality metrics in these ways:
• During call—You can view the call information by pressing the ? button twice rapidly.
• After the call—You can view the call information captured during the last call by displaying the Call
Statistics screen.
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