Cisco 7965G Administration Guide

CHAPTER
9-1
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
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9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems with your Cisco
Unified IP Phone 7965G and 7945G or with your IP telephony network. It also explains how to clean
and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status Information For
Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the “Obtaining Documentation, Obtaining
Support, and Security Guidelines” section on page xiii.
This chapter includes these topics:
• Resolving Startup Problems, page 9-2
• Cisco Unified IP Phone Resets Unexpectedly, page 9-6
• Troubleshooting Cisco Unified IP Phone Security, page 9-9
• General Troubleshooting Tips, page 9-11
• General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP
Phones Only), page 9-15
• Resetting or Restoring the Cisco Unified IP Phone, page 9-15
• Using the Quality Report Tool, page 9-17
• Monitoring the Voice Quality of Calls, page 9-17
• Where to Go for More Troubleshooting Information, page 9-19
• Cleaning the Cisco Unified IP Phone, page 9-20

Cisco 7965G Specifications

General

Brand	Cisco
Model	7965G
Category	IP Phone
Language	English