254 Cisco LAN Switching Configuration Handbook
14-2: Voice QoS
To support proper delivery of voice traffic in a hierarchical switched network, follow sev-
eral QoS rules of thumb. See the basic network diagram in Figure 14-1.
â– Access layer
â– A QoS trust boundary should be established as close to the end devices (at the
access layer) as possible.
â– Let the IP Phone handle the trust boundary for attached PCs; the IP Phone should be
trusted.
â– PCs running Cisco SoftPhone should be untrusted. Instead, the inbound voice traffic
should be classified and the CoS and differentiated services code point (DSCP) val-
ues marked.
CallManager
Server Farm
Access Layer
L2: Trust CoS
L3: Trust CoS, DSCP
Access Laye
L2: Trust CoS
L3: Trust CoS, DSCP
L2: Don’t Trust CoS; Mark CoS=0
L3: Don’t Trust CoS, DSCP;
Mark CoS and DSCP=0
L2: Don’t Trust CoS; Mark CoS=0
L3: Don’t Trust CoS, DSCP;
Classify and
Mark Voice Packets
PC
PC
Cisco
IP SoftPhone
IP
Core or Distribution Layer
Cisco IP Phone
Figure 14-1 QoS Trust Considerations in a Switched Network